Hilton Barcelona

8.3 7.1K reviews
Hilton Barcelona
Hilton Barcelona
Hilton Barcelona
Hilton Barcelona
Hilton Barcelona
rooms
-
1
+
adults
-
2
+
children
-
0
+
What are the ages of the children you're travelling with?

About

Barcelona.com score
8.3/10
Very Good
7.1K reviews
Review score
Booking.com 8.0/10 ( 1485 reviews )
Tripadvisor 4.0/5 ( 2658 reviews )
Google 4.3/5 ( 2964 reviews )

Property amenities

Parking
Restaurant
Room service
Meeting/banquet facilities
Bar
24-hour front desk
Fitness centre
Terrace
Non-smoking rooms
Business centre
Babysitting/child services
Laundry
Dry cleaning
Facilities for disabled guests
Breakfast in the room
Ironing service
Internet services
Lift
Express check-in/check-out
Safety deposit box
Valet parking
Currency exchange
Soundproof rooms
Car hire
Tour desk
Heating
Fax/photocopying
Luggage storage
WiFi
Free WiFi
Non-smoking throughout
Air conditioning
Designated smoking area
ATM/cash machine on site
Snack bar
Concierge service
Private check-in/check-out
Special diet menus (on request)
Shared lounge/TV area
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Kid meals
Parking garage
Accessible parking
Wheelchair accessible
Toilet with grab rails
Higher level toilet
Lower bathroom sink
Wine/champagne
Visual aids: Braille
Coffee house on site
Outdoor furniture
Fitness
Key access
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Bicycle rental
Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Physical distancing in dining areas
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas
Invoice provided
Property is cleaned by professional cleaning companies
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers
Delivered food is securely covered
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Reviews

5 /5

My recent stay was truly wonderful. I thoroughly enjoyed the breakfast and happy hours. The room I occupied was cozy and peaceful. The shower also had fantastic water pressure. Every amenity provided was of utmost quality. The staff at the front desk were extremely polite and accommodating. The hotel's location was also very convenient, just a short walk from the Maria Christina metro station and various Spanish and fast food restaurants.

Date of stay Feb 2024
3 /5

During our five-night stay, we were surprised to find a 50 euro tax charge on our bill, despite using points. When we questioned this, the staff could not explain the calculation. Overall, the service was not very welcoming; it seemed as though the staff were just going through the motions. The executive lounge offered the same food every evening, and the breakfast options were limited. However, the restaurant breakfast was much better. The executive floor King Room was a decent size and had daily water replenishment. The location was convenient, with a 7-minute walk to the nearest metro station and various restaurants nearby. Unfortunately, there was a lot of hassle with obtaining a late checkout, with the final agreement being 13:30. It would be nice if the hotel had the same checkout policies as other chains like Marriott. This experience has me considering Marriott for future stays.

Date of stay Feb 2024
2 /5

The hotel, while under the umbrella of a well-known chain, does not live up to the expected standards. Despite booking a suite at a high price, I was disappointed to find that the bathtub was not functioning and there was no shower. The staff seemed indifferent and unhelpful. Needless to say, I was relieved to check out earlier than planned.

Date of stay Feb 2024
2 /5

During my recent solo trip to Barcelona, I had the opportunity to stay at a hotel in the city. While I usually reserve judgement before giving a negative review, I feel like this hotel deserves no more than two stars. As a loyal member of their rewards program, I was initially upgraded to a sky view room, but upon check-in I was given a basic room. The room was quite outdated and in dire need of renovation. After bringing this to the attention of the staff, they quickly moved me to a different room with a better view, but it was still in need of updating, with an old TV from the late 2000s. The only saving grace of this hotel was the Executive lounge, which prevented me from giving it a one-star review. However, the breakfast was lacking compared to other Hilton hotels I have stayed at in Spain. The lack of an egg stand and mediocre English breakfast were disappointing, but even more concerning was the treatment of an elderly Japanese lady by the breakfast receptionist. Despite no line and her colleagues chatting, the receptionist refused to assist her, which was disheartening to witness. Overall, I was not impressed with my experience at this hotel and for the price, I would have expected better. In fact, I had a much better experience at a Hampton Inn just two miles away. If this establishment doesn't make some much-needed updates and improve their customer service, I doubt they will stay in business for much longer.

Date of stay Dec 2023
1 /5

The accommodations at this hotel failed to meet the expected standards of a well-known hotel chain. The room was lacking in necessary amenities and toiletries were only provided upon request. The so-called executive lounge was often overcrowded and did not offer a proper breakfast service as advertised. Most of the staff were unhelpful, with a few exceptions, and some even went out of their way to make our stay unpleasant. One staff member, Diego at the bar, refused to lend us cutlery to enjoy some fruit we purchased from a nearby supermarket and the room service hotline tried to charge us for borrowing cutlery. Whenever we made a request, the staff seemed to be avoiding their responsibilities by passing us off to other colleagues. There was also a shortage of tissue paper in the room and our request for more was questioned. During breakfast, we noticed unsatisfactory hygiene practices, such as placemats and cutlery being changed without wiping down the tables. The service was also lacking, with long waits for tables to be cleared. To top it off, my mother's scarf went missing from our room and despite reaching out to both the hotel and Hilton customer service, we received no response.

Date of stay Dec 2023
Exclusivity

About our Barcelona.com Score

Our selection of hotels in Barcelona and Catalonia are ranked using the work of a dedicated artificial intelligence, combined with our exclusive knowledge of the local hotel stock. This artificial intelligence analyzes data collected from the Internet and various social networks such as traveler reviews, availability confirmed by our partners, prices, booking popularity, location and personal preferences of users. The final average displayed is exclusive to Barcelona.com, Inc.

About Barcelona.com hotel reservations

Since 1996 Barcelona.com has specialized in hotel reservations in Barcelona and Catalonia, Spain. We help and advise you to find the most suitable hotel for your stay in the Catalan capital. Our choice of accommodation is based on our knowledge of the city and your comments and experiences. Barcelona.com is also a guide to visiting Barcelona. We also offer you all the entrance tickets for all the museums and monuments such as the Sagrada Família, the Park Güell, the Camp Nou... We answer all your questions, don't hesitate to ask our advice!